Rocket.Chat is an open-source, real-time communication platform that allows users to chat with each other and collaborate on projects in real-time. It offers a wide range of features, including support for group and private messaging, file sharing, screen sharing, and more. It can be used for a variety of purposes, including team collaboration, customer support, and community engagement.

https://rocket.chat/

Rocket.Chat is an open-source, real-time communication platform that allows users to chat with each other and collaborate on projects in real-time. It offers a wide range of features, including support for group and private messaging, file sharing, screen sharing, and more. It can be used for a variety of purposes, including team collaboration, customer support, and community engagement.

Rocket.Chat is designed to be highly customizable and can be easily integrated with other tools and platforms. It can be installed on-premises or hosted in the cloud, and is available as a web application, as well as native mobile and desktop apps. It is built using modern technologies like Node.js, React, and MongoDB, and is designed to be scalable and performant.

Overall, Rocket.Chat is a popular choice for organizations looking for a feature-rich, real-time communication platform that is flexible and easy to use.

Enpacto was entrusted with the task of implementing a chatbot for the Rocket.Chat website using Dialogflow. The chatbot was designed to assist customers and capture leads in Zoho Desk, a customer service and support platform. Dialogflow is a powerful tool that allows developers to build chatbots and other conversational interfaces for a variety of purposes, including customer service, sales, and support.

The implementation of a chatbot for the Rocket.Chat website involved a collaborative effort between Enpacto and the Rocket.Chat team. Together, we worked to design a chatbot flow that aligned with the business's use cases and provided value to customers. Once the chatbot flow was finalized, we implemented it on Dialogflow and integrated the Dialogflow intents with the Rocket.Chat and Zoho systems using API. This allowed the chatbot to generate and capture leads in an efficient and seamless manner.

To power the chatbot's backend, we used Node.JS as the fulfillment server for Dialogflow. Node.JS is a popular runtime environment for executing JavaScript code on the server side, and it is known for its speed, scalability, and flexibility. It was an ideal choice for serving as the foundation for the chatbot's backend.

In addition to its integration with Dialogflow, the Rocket.Chat platform also has an in-built feature that allows it to connect with Dialogflow agents. This made it easy to integrate the chatbot into the Rocket.Chat website and take advantage of all of its capabilities. To ensure that customers always had access to human support when needed, the chatbot also included a feature for human handover. Overall, the chatbot was implemented on the Rocket.Chat website was a powerful and versatile tool that enhanced the customer experience and streamlined lead capture for the organization.

Rocketchat Website Chatbot

RaRaRe is a platform that allows users to share their debates and opinions and turn them into actionable requests for positive change. The platform was founded with the belief that social debates and opinion sharing can have a positive impact on communities and can serve as a catalyst for connecting people, authorities, and businesses to improve the community.

http://rarere.com/

RaRaRe is a platform that allows users to share their debates and opinions and turn them into actionable requests for positive change. The platform was founded with the belief that social debates and opinion sharing can have a positive impact on communities and can serve as a catalyst for connecting people, authorities, and businesses to improve the community.

Enpacto was responsible for creating a multilingual RASA chatbot for their website with a custom widget that included image upload, authentication, and location-gathering capabilities.

This chatbot was designed to improve the user experience for website visitors by providing a convenient and interactive way for them to interact with Rarare’s services and resources.

The custom widget allowed users to easily upload images, authenticate their accounts, and provide their location information, all within the chatbot interface. This enhanced the functionality and usability of the chatbot, making it a valuable tool for Rarare to engage with its customers.

To provide a custom multilingual chatbot solution for Rarare, our team utilized a number of technologies and approaches. On the front end, we used React to build a user interface that included all of the features required by Rarare, such as image upload, authentication, and location gathering. Google Maps was integrated into the interface to enable the display of maps, and various forms of authentication, including Google, Facebook, and email, were implemented to allow users to log in to the chatbot.

On the backend, we employed RASA as the chatbot engine and trained it to handle custom flows, including authentication, image upload, and location pinning. We also integrated the chatbot with Rarare's API and systems using the RASA Actions server, enabling the chatbot to gather data from users and push it to the Rarare database via the API.

The entire RASA stack was hosted on an AWS instance, and the chatbot UI build file was added to the Rarare website as a JS snippet. This allowed the chatbot to be easily integrated into the website and made it accessible to users. Through the use of these technologies and approaches, we were able to successfully implement a custom chatbot solution for Rarare that met their needs and enhanced the website experience for users.

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Rocketchat Website Chatbot

RaRaRe